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Local program needs volunteers to serve as long-term care Ombudsmen

Advocates empower residents in nursing homes

LUFKIN, TEXAS – The Deep East Area Agency on Aging Long-Term Care Ombudsman Program is seeking volunteers in Nacogdoches, Shelby, San Augustine, and Sabine counties to advocate for residents living in nursing homes and assisted living facilities.


Volunteer ombudsmen visit residents, identify and investigate complaints, and educate residents, families, and facility staff on protecting the health, safety, welfare, and rights of individuals living in long-term care settings. Ombudsman services are free and confidential.


Volunteers must be at least 18-years old and complete a free, 36-hour training course that includes virtual, classroom, self-study and in-facility training. No prior experience is required. Hours are flexible and determined by each volunteer.


If you have one hour per week to make a difference in someone’s life, please contact Tonya Jackson-Simpson

at (409)384-5704 extension 5326 or to register for the course.

What is an Ombudsman?

An Advocate Program For Nursing Facility and Assisted Living Residents. The Ombudsman program provides advocacy to residents of long-term care facilities based on laws, regulations and procedures. Services include:

  • Resident Rights Information

  • Volunteer Opportunities

  • Complaint Resolution

  • Assures Quality of Life

  • Monitors Development and Implementation of Laws, Regulations and Policies affecting Long-Term Care Facilities

©2020 Area Agency on Aging of Deep East Texas